FAQ

Frequently Asked Questions (FAQs)

Q: What method is used for delivering the video?

A: The video will be sent to you via the email you used to checkout with.

Q: I'm unable to locate my video. What should I do?

A: Firstly, please check both your inbox and spam folder in your email. If you still can't find it, please reach out to us for assistance. We're here to help you promptly resolve any issues you encounter.

Q: What is the estimated delivery time for my order with standard delivery?

A: Our standard delivery timeframe is 2-3 business days. During periods of high order volumes, there might be slight delays. Please be patient as we manage a specific quota of orders daily. If your order experiences a delay, we kindly request waiting a few extra days before reaching out to us.

Thank you for your understanding and cooperation!

Q: If I've paid for Next day or Priority delivery, how soon can I expect it to be delivered?

A: Opting for a Next day Order means your request will be given precedence over others, typically completed within 1 day. For Priority delivery Please understand that we handle each video request individually, and the day of your order placement isn't counted as the first day of processing.